Halton Hills and North Halton newspapers
Letters to the editor...Town staff thanked for service
Independent & Free Press (Georgetown, ON), 23 Aug 2006, p. 6

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(This letter was originally sent to Town of Halton Hills Director of Recreation and Parks Terry Alyman and Town Clerk Karen Landry. A copy was made available for publication.) Dear Terry and Karen, This past week, I received excellent service from three of your staff, and I wanted to write and express my admiration for the customer driven culture that you have cultivated at the Town. First, I dealt with Cindy in recreation, who helped me register my son for a summer camp. She was efficient, friendly and made several suggestions such as holding a spot for me while I checked availability of another camp. I had to make a last minute change and she did so cheerfully and assured me that it was no problem to fix it. A few days later, I contacted Barb Anger at the recreation department to solicit her advice about a special event in September that I am helping to arrange (A "Welcoming Diversity" March). Barb gave me lots of sound advice, patiently answered my questions and told me that she was looking forward to helping me make it happen. I dropped into the Town offices this afternoon to get my Special Events package. The staff person at the clerk's department was busy servicing another customer. I bet I wasn't there 10 seconds, when another staff member sitting at a desk jumped up to serve me. Wow! Congratulations on your efforts to train your staff to treat taxpayers as valued customers. Well done! Lois Fraser, Georgetown

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23 Aug 2006
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Fraser, Lois
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Letters to the editor...Town staff thanked for service